Refund policy
Thank you for shopping at CardWave. We want to ensure that you have a smooth and satisfying experience with our products, whether you are collecting trading cards or exploring new games. Please read our Return and Refund Policy carefully.
1. Returns Eligibility
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You have 30 calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (unopened booster boxes, sealed packs, or unplayed items).
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Certain items, such as opened trading card packs, digital products, or clearance items, are non-returnable.
2. Refunds
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Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
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If your return is approved, we will initiate a refund to your original method of payment (credit card or original payment gateway).
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You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping Costs for Returns
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
4. Damaged or Defective Items
If you received a damaged or defective product, please contact us immediately upon delivery with photos of the item, and we will make it right.
Contact Us
If you have any questions on how to return your item to us, reach out to our team:
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Email: support@cardwave.shop
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Address: 5938 Wisteria Dr Colorado Springs CO 80919